Shipping policy

Rooted and Reach Co — Shipping Policy

Welcome to Rooted in Reach! We deliver your monthly Bible study materials directly to your physical mailbox. Because our subscription model runs on a precise monthly production and shipping cycle, please review our policy below to understand how and when your materials will arrive.

The Monthly Shipping Cycle: To ensure all members move through our Bible study modules together, we ship our subscription boxes in a single monthly batch on the 25th.

The Shipping Windows: All monthly subscription materials are prepared and handed over to our shipping carriers on the 25th of the month to ensure you get your bible study by the first week of the month.

New Subscription Cut-Off: If you subscribe on or before the 20th of the month, your first box will ship in the upcoming batch (on the 25th of the month). If you subscribe after the 20th, your first box will ship in the subsequent month's batch.

Estimated Delivery: Once shipped, packages typically take 3 to 7 business days to arrive at your door, depending on your local postal service and geographic location.

Shipping Carrier & Tracking: Standard Shipping Carrier: We primarily utilize USPS (United States Postal Service) standard mail services to deliver your studies directly to your home mailbox or P.O. Box.

Tracking Numbers: No Tracking Numbers Provided. Because we use standard USPS letter and large-envelope postage (stamps) to mail our physical studies, individual digital tracking numbers are not available for monthly subscription shipments. You will not receive a tracking link or carrier shipping number in your email notifications.

Our "Bible Study Shipped" Notification: While you won't have a tracking number, we still keep you fully informed.

The Monthly Shipping Window: We drop all subscription materials at the post office on the 25th of every calendar month.

Shipping Confirmation Email: The exact day your study is physically handed over to the postal worker, our system will send you an automated email stating: "Your monthly Rooted in Reach study is on its way!"

Estimated Delivery Timeline: Without tracking, your local post office handles the timeline. Standard mail typically takes 3 to 7 business days to arrive in your physical mailbox or P.O. Box from the date you receive our shipping email. Delivery times may occasionally vary slightly due to federal holidays, severe weather, or local post office backlogs. 

What to Do If Your Study Is Delayed: We want to make sure your spiritual journey stays on track. If your confirmation email arrived but your mailbox is still empty: Please wait until the 5th of the month, as local mail routes can sometimes experience minor delays. If your study still has not arrived by the 5th of the month, simply email us at rootedandreachco@outlook.com. We will gladly package and mail you a replacement copy right away at no extra cost to you. 

Return Mail-In Dynamic Disclaimer: For modules that include interactive feedback, grading, or reviewed materials, you will find a pre-addressed return envelope inside your box.

Return Transit Times: Please note that return mail-in times are entirely dependent on your local postal service turnaround times.

Processing Window: Once your completed study physically arrives back at our facility, please allow 3 to 5 business days for our team to review, grade, or process your materials before they are finalized or queued for your next shipment cycle.

Shipping Address Changes: Because our shipping labels are generated automatically following the 20th of each month, address updates must be made in your customer portal by the 20th to apply to the upcoming month's shipment. Rooted in Reach is not responsible for boxes delivered to an old or incorrect address if the change was not made in the portal before the 20th of the month. If a package is returned to us by the carrier due to an insufficient or incorrect address, you may be responsible for a nominal re-shipping fee to send it to your corrected address.

Damaged Materials: If your box or materials arrive damaged by the postal service, please take a photo of the damaged items and email them to our support team within 7 days of delivery. We will gladly ship a replacement out immediately.

Customer Support Contact: For any questions regarding your shipment, delivery delays, or updating your mailing address, please reach out to us: Email:rootedandreachco@outlook.com Mailing Address: P.O. Box 184 Granite Falls, NC 28630