Cancellation policy

Rooted in Reach — Cancellation & Purchase Options Policy

Thank you for being a part of Rooted in Reach! We offer multiple ways to engage with our Bible studies, including monthly recurring subscriptions and one-time retail purchases. Please read below to understand your options regarding modifications, cancellations, and billing.

  1. Monthly Subscription Cancellation Policy: Our Bible study subscription is a recurring monthly service that automatically renews to ensure your study materials arrive uninterrupted. The 20th Day Cut-Off: Your subscription automatically bills on the 15th of each month. Because we prepare and batch-print physical materials in advance, you must cancel your subscription by the 20th day of the month to prevent the upcoming month's box from being processed and shipped.
  2. How to Cancel: You can cancel your subscription at any time by logging into your Rooted in Reach Customer Portal, navigating to "Manage Subscriptions," and selecting "Cancel." Alternatively, you can email our support team at rootedandreachco@outlook.com with the subject line "Subscription Cancellation Request." Late Cancellations: If you cancel after the 20th of the month, your payment for the upcoming month will still process, and you will receive that final monthly box. Your cancellation will then take effect for the following billing cycle, and no further charges will occur.
  3. Refund Policy for Shipped Subscription Boxes: Due to the proprietary, physical, and sequential nature of our mail-in Bible study modules, monthly subscription boxes are non-refundable once they have been shipped. We do not issue partial or prorated refunds for a billing cycle that has already occurred or a box that is already in transit.
  4. One-Time Retail Purchases (Standard E-commerce Items): If you purchase standalone items from our online shop (such as individual journals, study tools, or apparel): Order Modifications: Once a one-time order is placed, it immediately enters our fulfillment queue. We cannot guarantee that an order can be changed or canceled after it is submitted. Please contact us immediately if a mistake was made.
  5. Returns & Refunds for retail purchases: Unused, unopened, and undamaged retail items may be returned within 30 days of delivery for a refund of the purchase price (excluding shipping fees). The customer is responsible for return shipping costs. 
  6. Final Sale Items: Any digital downloads, printable PDFs, or clearance items sold in our store are strictly final sale and cannot be returned, canceled, or refunded.
  7. Failed Subscription Payments: If your automated monthly payment fails (due to an expired card or insufficient funds), our system will automatically attempt to retry the charge every day over the course of the next 5 days. If your payment cannot be processed after these attempts, your subscription will be paused, and your monthly subscription for that cycle will not be printed or mailed. Your service will resume normally once billing information is updated.